We're sorry to see you go.
Before you proceed, please note that closing your BT Money account is permanent and cannot be undone.
What happens when you close your account?
- Your account will be closed and you will no longer be able to use BT Money services.
- You will lose access to your transaction history through your account.
- Any pending transactions will be cancelled.
- Your login credentials will no longer work.
If you wish to use BT Money services again, you will need to create a new account and complete the onboarding process.
How to close your account
You can request the closure of your account directly in the BT Money app, or by contacting our support team:
- Email: [email protected]
- WhatsApp: +32 2 880 24 90
For your security, we may ask you to verify your identity before processing the request. Certain data may be retained after closure where required by law (for example, anti-money laundering regulations) — see our Privacy Policy for details.